REFUND & SUPPORT
The current checkout uses Alipay manual verification. Retain your payment screenshot and order or transaction reference. For order, entitlement, or access issues, contact support@catchban.com with your account email and relevant order details.
Describe the account, order, payment time, and issue in your request. Do not send passwords, full card numbers, payment passwords, or other unnecessary sensitive information. Refund requests are reviewed against the payment record and applicable policy.
Support reviews requests against the order status, payment provider records, entitlement status, usage, and applicable rules. If approved, the entitlement may be revoked or adjusted. Refund method, amount, and timing depend on the payment provider and order status and are confirmed after review.
